Southco: Creating First Impressions That Last!

Written by Brian Steeves on . Posted in About Us, Products

Many of Southco’s products are “touch points”. Touch points are the parts of a product that the end user interacts with most: the handle on your car door, the doorknob on your house, or the keyboard on your computer. Often, touch points create that first impression about the overall quality your entire product, and Southco’s goal is to make that first impression (and every subsequent interaction) a great one.

Want to know more about Southco and how we can help make a great first impression for your customers? Reach out to us today for more information, or to start a conversation about what your ideal first impression would be!

Custom Part? We can do that.

Written by Brian Steeves on . Posted in About Us, News, Products

I need this part, but I need it to be __________.

Sometimes an off-the-shelf product just won’t work for your application.  You don’t see many cars on the road with ill-fitting door handles, do you? NO!  In some cases, a custom solution might be the only solution that will work for you and your customers.  Thankfully, all of our vendors have the capacity to make changes to any of their custom designs.  Whether it’s a small change to the color or a more substantial change (a new size, different threads, keyway or hole locations) we can be your liaison to the factory to make that change possible.  We have all the contacts to get you quick answers, which saves you time and effort.

We can shorten lead times!

Sometimes they do, but that shouldn’t be an obstacle.  We can help you with long replenishment lead times by stocking your custom products in Winnipeg, and delivering them to you when you need them.  The initial lead time is the only time you might have to wait for product.

We can avoid factory minimums…mostly.

Depending on the nature of the modification, the factory might require that you order a year’s worth of material on one purchase order.  We can help here too!  We can stock your custom products in Winnipeg and ship them to you on a pre-determined schedule of shipments over a 12 month period.  You would need to commit to the whole quantity, but your accountant will love the fact that you’re able to receive them in scheduled deliveries.

We’re here to help, even with the custom stuff.

If you can’t seem to find the right part, or if we have something that’s “close, but not quite right”, let us know.  We’ll have a specialist reach out to you who can give you expert advice, quick answers and most importantly, solutions. Use our handy Contact Form to tell us about your application today!  We’re looking forward to hearing from you.

Where Are All The Product Details?

Written by Brian Steeves on . Posted in About Us

Screen-shot-2012-02-16-at-1.31.18-PM_thumbOne of the first things you’ll notice on our website is that there’s not a lot of drawings, schematics, or “product specifications”.  There also aren’t any prices listed.  While this “lack of detail” may seem frustrating at first, we hope you’ll understand that the purpose of our website is not to replace the human element of our business, but to add to it.

We’re all about working with you to make sure you have the right part for the job, and sometimes that means asking more questions and getting to know you a little bit. We’ll make every effort to ensure that you’ve got the right part, that it fits your budget and that it performs the way you expect it to perform.  With that in mind, we encourage you to use our Contact Form to ask us your questions or to have us call you back.

And then there’s the waiting.  You might be thinking that your messages are just being dumped into a queue, to be answered whenever we have time.  Not so!  Our goal is to answer each and every customer Contact Form personally, the same day in which it was received.  Give us a try!  Use the handy Contact Form to let know what you’re looking for, and we’ll be more than happy to help you find it!  We’re here to help.  Still need those schematics? We’ll email them!

Thanks for looking!  Have a great day!


Written by Brian Steeves on . Posted in About Us

One of the things you’ll notice about our website is that there aren’t a lot of downloadable CAD files, product specifications or sell sheets.  Instead, you’ll find information on where our products are mostly used and specific product information that might be of interest.  From there, we hope that you’ll call us for more information, because that’s where we can save you some time and effort. For example, you could look through a matrix of options, colors, finishes and grip ranges to find the one part number you need, or you could call us at 1-800-318-1119, give us your specs and have us do the searching for you immediately.  We might also ask you some questions about your application that could save you even more time if the latch you thought you wanted isn’t actually the one you actually need. Not keen on calling us?  We get it.  It’s the digital age and all of this should be easily done by email.  NO WORRIES!  Just use our handy Contact Form to tell us a little about your project and we’ll take it from there.  We can give you suggestions, send you options (with pictures!) and give you an idea of what the cost might be. In any case, we’re here to help.  Also, we have lots of product specification information at our fingertips and we’re happy to share it with you. Happy browsing!    

A Brief Introduction To Steeves Agencies

Written by Brian Steeves on . Posted in About Us, News

Steeves Agencies is a 100% Canadian-owned family business, and we’ve been serving Original Equipment Manufacturers in Canada for over 30 years.  We carry a range of industrial hardware that’s used in trucks, buses, boats (and ships!), airplanes, RV’s, campers, metal boxes, and so much more.

Call us today or use our Contact Form to reach us.  We’re here to help!

The Pain Of Change

Written by Brian Steeves on . Posted in About Us, News

Have you ever asked someone WHY they do something a certain way, only to get the answer “We’ve always done it that way.”?  Do they continue to use an old system because it’s truly the best, most efficient way or is it because it’s easier to stay the course than to evaluate and improve?  This is an age-old question. 

What is the cost of change?  There are certainly “costs” involved in making change, whether it’s changing a vendor or updating a drawing.  You might consider the cost of your time to evaluate the old process to determine potential changes that could increase profitability.  Does the increased efficiency create a return on your time investment?  In other words, is it worth the change?  If a change requires updates to your purchasing system (new vendors, updating Bills of Material, certifications), it may seem a daunting task but even so, you should consider the long term benefits of such a change.

Part of our focus, when working with established manufacturers, is on the cost of ANY change we might be causing.  Even a “drop-in replacement” can have a positive effect on your bottom line.  It’s possible that by going through the work of adding a new vendor, certifying and approving that vendor, you might experience a reduction in warranty repair costs, or even shipping costs.

We believe that our business is not just about selling latches, but about helping our customers become more profitable, more efficient.

Call us today, or use our Contact Form to reach us.  We’d love to get to know you, learn about your company, and see if we can help you. We promise never to make you change for the sake of change.

We’re in training… always.

Written by Brian Steeves on . Posted in About Us

Staff-TrainingYou know how at some companies, new employees get to wear the “IN TRAINING” name tag?  When their training is done, they get a “normal” name tag and one could assume that their training is done.  They’re trained.  No more to learn. That may work in some companies, but we think that in our business, customers expect more than that. In our industry, there are advancements in technology, and we need to learn about them.  That’s how we’ve become the leaders in our field!  We’re more than just a warehouse full of part numbers.  We’re not just an order desk.  We’re technical support, design assistance and a great resource for finding “just the right part” for your application. To put it simply, we know our stuff.  You can spend hours looking through catalogues, websites and manuals to find what you need, or you just reach out to us by phone or email.  We can help you!  It’s what we do. If you call, though, and we don’t answer right away, we might be in class.  We’ll call you back at break time! Several times a year, we take advantage of Southco’s product training webinars on specific product groups.  We even go visit our suppliers’ factories from time to time just to see what’s new.  We stay sharp by training as much as possible. Put us to the test!  Ask us questions!  We’re happy to help.

We’re Proud To Be Members Of The Winnipeg Chamber Of Commerce

Written by Brian Steeves on . Posted in About Us

NOVEMBER, 2010  –  Steeves Agencies is proud to announce that we are officially members of the Winnipeg Chamber of Commerce!  We’re looking forward to being actively involved in the Chamber’s activities and meeting its other members.

The Winnipeg Chamber of Commerce is the leading organization representing business in our community. Incorporated as The Winnipeg Board of Trade by an act of the Provincial Legislature on March 8, 1873, The Chamber is older than the City of Winnipeg by six months.

Today, The Winnipeg Chamber of Commerce continues to serve as the “voice of business,” ensuring that the business perspective is heard on the issues of the day.

Visit the Chamber’s website at

Introducing Arctic Spas

Written by Brian Steeves on . Posted in About Us, Adhesives

I’d like to introduce one of our customers!  Arctic Spas has long been a trusted name in Spas and Hot Tubs, and we’re proud that they would use our adhesives in their world-class tubs. Arctic Spas® was founded in 1994. The ownership group is a unique group of guys, having all grown up on farms and in small rural communities of western Canada, where the value of your word far outweighed your commercial success. We have carried those same values through the entire culture of our business. We pride ourselves on listening and supporting our customers, dealers and employees alike. Visit one of our showrooms or our factories and speak with anyone, it is obvious we all take providing the best product and service in the industry very seriously.We have always been known for our product quality and innovation. Our focus continues to be on offering the most innovative designs, provide a wonderful hot tub experience, costing less to operate, and require the least amount of maintenance. Our spas combine the most advanced spa technology with world-class construction techniques to ensure your enjoyment for years to come. Want to learn more about Arctic Spas? Click on their logo to visit their website.  Alternately, if you’re interested in the type of adhesives they use to make their tubs, use our Contact Form and send us a request! Steeves Agencies is a distributor of specialty hardware components including latches, hinges, drawer slides, plastic components, adhesives and much more.  We’ve been in business for over 30 years, and we’re proud to be a 100% Canadian-owned family business.  We’re here to help!

A Link Lock By Any Other Name

Written by Brian Steeves on . Posted in About Us, Draw Latches

linklock_thumbThere are dozens of names for these locks, and we’re happy to call them whatever you like: butterfly latches, wing locks, cam latches, rotary locks.  You name it, we’ve heard it.

This is one of the areas where we’re different.  We don’t just look up “Butterfly latches” when you call, we ask you to describe it so that we know exactly what you need.

Our job is not just selling latches.  Our job is to help  you find the right latch for your project, whatever it’s called.

Can’t find it in our website? Use our contact form and let us know what you need. We’d be happy to call you back and help you today.